General FAQs
Q: What grade levels do you tutor?
A: We tutor students in preschool through high school.
Q: How do you pair students and tutors together?
A: We pair tutors with students based on time zone, availability, and the subject they need tutoring.
Q: How long is each session?
A: We ask that sessions be once a week, ranging from fifteen minutes to a full hour based on the student’s needs and the tutor’s availability.
Q: Where will tutoring take place?
A: Sessions will take place through Zoom. The link will be provided when you sign up.
Q: Can tutoring sessions take place in person?
A: Tutoring sessions through our organization must take place virtually through Zoom. We do not allow in-person tutoring sessions to ensure the safety of both our tutors and students.
Student FAQs
Q: How do I enroll my child?
A: Please complete the Student Registration Form in the menu under “Students” or click on the “Student Registration” button on the home page. Once you complete the form, our team will find a tutor that matches your needs, and a tutor will then reach out!
Q: How do you ensure my child is paired with a qualified tutor?
A: When tutors apply, we ask them to submit their GPA and their experience with tutoring/teaching to ensure that they are qualified to tutor for our organization. If there are any problems with a tutor, we ask that you email us so we can remedy the issue.
Q: What is the fee per tutoring session? Are there fees for your other services?
A: There is no fee for any of our services.
Q: How long does it take to get paired with a tutor?
A: Once you are approved and we can see that you accessed your account, we will begin to look for a tutor that fits your requests. We pair on a first come first serve basis, so this may take up to a couple of weeks to receive your match. It’s the tutor’s responsibility to contact you within 48 hours of receiving the email.
Tutor FAQs
Q: How can I become a tutor?
A: To become a tutor, please complete the Tutor Registration Form located in the menu under “Tutors” or click on the “Tutor Registration” button on the home page. You are notified of your acceptance via email within a week of applying.
Q: Who can become a tutor?
A: High school and college/university students can become tutors!
Q: Can I become both a tutor and a student?
A: Yes! You just need to complete both the Student and Tutor Registration Forms.
Q: How long does it take to get paired with a student?
A: Once you have signed up, we will review your application, and a decision will be sent to you via email. Once you receive your decision and log into your account, we will begin looking for potential students. You are expected to contact your assigned student within 48 hours of receiving the pairing email.
Q: Can I get service hours/community service as a tutor?
A: Yes! After each tutoring session, you must fill out a reflection form. It is a quick survey, but we use it to track your hours. You can request a copy of your logged service hours at any time by sammartin@beststeptutoring.org!
Q: I still have a question. How do I find an answer?
A: Please refer to our chat, email us, or contact us through our social media.